Privacy Policy

This Privacy Policy explains how Magic Wand Dry Cleaners (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or use our website magicwanddrycleaners.co.uk and when you interact with us in connection with our laundry, dry cleaning, stain removal, repair and alteration, and related services.
Magic Wand Dry Cleaners

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Data You Provide

We collect personal information when you:

• Contact us by phone, email, WhatsApp, or website form
• Make a booking for services
• Request a quote or further details

This may include:

• Full name
• Contact details (email address, phone number, postal address)
• Details about your laundry/dry-cleaning order or garment requirements
• Payment information where applicable (processed securely via third parties)

Automatically Collected Data

When you visit our website, we may automatically collect technical information, such as:

• IP address
• Browser and device type
• Pages visited and time spent on pages
• Date and time of access

This information helps us improve the website experience and troubleshoot issues.

Cookies and Tracking

We may use cookies and similar technologies to recognise repeat visitors, support booking functionality, analyse website usage, and improve performance. You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

How We Use Your Information

We use your personal information for purposes including but not limited to:

• Responding to your enquiries and bookings
• Providing, administering, and improving our laundry and dry-cleaning services
• Sending confirmations, updates, and service notifications
• Managing payments and billing (via third-party payment processors)
• Monitoring and improving website performance and user experience
• Complying with legal, regulatory, and professional obligations

Legal Basis for Processing (UK & GDPR Where Applicable)

When we collect and process your personal information, we do so on the basis that:

• You have given consent (e.g., contacting us via web form)
• It is necessary to perform a contract with you (e.g., fulfilling a cleaning order)
• We have legitimate interests (e.g., improving services, responding to enquiries)

Disclosure of Your Personal Information

We do not sell, rent, or trade your personal data to third parties. We may disclose information to:

• Service providers who support our business operations (e.g., secure payment processors, cloud hosting)
• Regulatory authorities if required by law
• Couriers or partners solely to fulfil your order and communicate pickup/delivery
• Any third parties with whom we share information are bound by confidentiality obligations.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law or professional standards. Once retained data is no longer required, we will securely delete or anonymise it.

Security of Data

We implement reasonable administrative, technical, and organisational safeguards to prevent unauthorised access, loss, or misuse of personal data. However, no system can guarantee absolute security. By submitting your information, you acknowledge and accept these limitations.

Children’s Privacy

Our services and website are not directed at children under the age of 16. We do not knowingly collect personal information from minors without appropriate consent.

Links to Third-Party Sites

Our website may contain links to external websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We recommend reviewing the privacy policies of any linked sites you visit.

Your Rights

You may have rights under applicable data protection laws, including:

• Right to access your personal data
• Right to correct or update inaccurate information
• Right to request deletion of your personal information
• Right to withdraw consent, where applicable
• To exercise your rights or request information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services offered. The effective date at the top will be updated accordingly. Continued use of the website or services after any changes means you accept the revised terms.

Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us:

Magic Wand Dry Cleaners
Address : 59 Grand Parade, Green Lanes, Harringay Ladder, London N4 1AF, United Kingdom
Phone Number : +44 20 8802 5070
Email Address : info@magicwanddrycleaners.co.uk